On my desk yesterday, a message to call Ms. D regarding Her dog. The dog is feeling much better, so can she stop the antibiotics? Please call.
Um, NO.
I was more flabbergasted at the receptionist's forwarding that question to me. After working in this field for years they should know better. Just take some initiative once in a while? Please?
Oh gravity! I will say though, on occasion I was known to ask what I would consider OBVIOUS questions like this because sometimes, ok lots of times, clients don't give a flying crap what the receptionists or nurses say. If they asked me to double check with the Dr. I would--often times preceeding with "I already know the answer to this, but...". They want to hear from the Dr./do whatever the heck they want. I can't tell you the number of times clients called with that question, then would call back later to speak with the Dr. and ask him/her the same question and mention that they had no idea they couldn't stop. Which made writing up every conversation with a client SO important. My other favorite client-- the "rude to the entire staff, but syrupy sweet to the Dr." client. Ugh ugh ugh!
ReplyDeleteI used to love people, then I worked at a veterinary clinic... ;-)
Very true. Unfortunately no one at work prefaces the questions with "I already probably know the answer to this, but ..." - oh well!
ReplyDeleteThat's a bummer! Did you hear about the job yet??
ReplyDelete